Shipping & Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request and fully process a return through Happy Returns. If 14 days have gone by since your confirmed delivery, unfortunately we can’t offer you an exchange or refund.
Please note all bras are final sale
Please be aware that creating the shipping label through Happy Returns not only does not guarantee a refund or exchange until the garment is delivered but also comes with a 14-day expiration period. It is essential to ensure that the item is shipped within this timeframe to be eligible for any potential refunds or exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We ask that you wear underwear when trying on your garment for the first time.
To start a return, you must do it in the returns portal.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Please note that returns for refund will be subject to a $7.00 return shipping fee, which be deducted from your refund.
Shipping fees from the original order and non-refundable.
You can always contact us for any return question at firstname.lastname@example.org.
Incorrect item returns
For incorrect item returns, a mandatory photo requirement is now in place. Please send clear photos of the wrong item received, including the inner label. Refunds will be subject to approval.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
1. The garment must be unworn, unwashed, and in its original condition.
2. All original tags, labels, and packaging should be intact and included.
3. The exchange request must be initiated within 30 days of the purchase date.
Log into the Happy Returns portal and select your return option.
Upon receiving the returned garment and verifying its condition, we will process the exchange and dispatch the new item to your specified address.
- We only accept exchanges for a different size of the same garment. Exchanges for different items are not permitted.
- In case the requested size is unavailable, we will offer you the option of selecting an alternative product of equal value or provide a store credit.
- If the returned garment does not meet our exchange requirements, we may not be able to proceed with the exchange. In such cases, our customer support team will be in touch to discuss the available options.
We offer free economic shipping for orders over $150
Currently, our shipments are coming from Colombia, so it takes approximately 10-15 business days for delivery.
We are working diligently to reduce the shipping time.
Unfortunately, at the moment we only ship within the US
How to request a return
Follow the steps on the return portal to start your return request.